All eTrain webinar times
(unless otherwise noted):

1:00 p.m. – 2:30 p.m. Eastern Time
12:00 p.m. – 1:30 p.m. Central Time
11:00 a.m. – 12:30 p.m. Mountain Time
10:00 a.m. – 11:30 a.m. Pacific Time
9:00 a.m. – 10:30 a.m. Alaska Time
7:00 a.m. – 8:30 a.m. Hawaii Time

eTrain: Fair Credit Reporting Act (FCRA) & Fair Debt Collections Practices Act


Fair Credit Reporting Act

Changes abound with the credit union's responsibilities to fairly and accurately report information on borrowers to a Consumer Reporting Agency. By July 1, the credit union must have policies and procedures in place for reporting correctly, testing its reporting and handling member complaints/inquiries regarding the information it has reported.

In addition, you will need to begin to gear up for offering a risk-based pricing or credit score notice to consumer loan applicants. They also have made a slight enhancement to the mortgage credit score notification. These changes are effective January 1.

We'll cover not only these two important changes, but also the basics of what the Fair Credit Reporting Act requires of credit unions as users of reports for credit, non-credit and employment purposes; and furnishers of information to consumer reporting agencies.  You won't want to miss it!

Fair Debt Collection Practices Act

Credit unions are not subject to the federal FDCPA when collecting on their own behalf, but did you know that California along with many other states have similar acts that will apply?

This webinar is designed to ferret out the do's from the don'ts of collection efforts. With collection accounts soaring, it has never been more important to be sure that everyone involved in the process is aware of the rules.

You’ll get the answers to these and other questions:
  • Do I have to send a written confirmation of the consumer's debt?
  • Why does the member insist I stop calling him at work?
  • If the member's attorney is not returning my calls, can I call the member?
  • My member works during the appropriate call hours, what am I supposed to do?

Who Should Attend?
Credit union staff that need to understand or comply with the rules for collections practices, especially in these positions:

  • Collections
  • Lending
  • Compliance

Meet the presenter, Mary-Lou Heighes:
As President of Compliance Plus, Inc., Mary-Lou Heighes provides compliance, training and consulting services to credit unions. She is a CUNA-certified Credit Union Compliance Expert, and a frequent instructor at CUNA conferences such as Regulatory Compliance School. Mary-Lou writes articles for Credit Union Magazine, CU Executive and CU Exec Online and is the author of Understanding Regulations, part of CUNA’s Volunteer Achievement Program series. 

Prior to starting Compliance Plus, Mary-Lou worked for seven years in the California Credit Union League's Research and Information Department where she answered credit union compliance and operational questions on the Research and Information Hotline.  She also wrote the TIPs bulletins about the statutory and regulatory changes that affect credit unions.

Investment per Internet/phone connection (live or recorded):
$169   League member CU
$299   Regular CU

Save $50! Order the live webinar and its archived recorded version at the same time!
$288     League member CU
$548     Regular CU

If you have additional questions, please call Education and Training   800.472.1702, option 2