Home eTrain Archives   eTrains (Please click on program title for details and registration link.) March 24 eTrain: Website Compliance April 06 eTrain: 2010 Volunteer Education Series April 06 eTrain: Board Governance & Liabilities April 08 eTrain: Basic Consumer Lending Skills April 13 eTrain: Out of This World Member Service April 15 eTrain: Supervisory Committee Duties & Responsibilities April 20 eTrain: Overdraft & Courtesy Pay Issues April 27 eTrain: Top Ten Industry Issues for the Board of Directors April 28 eTrain: Privacy Compliance for Volunteers May 06 eTrain: Establishing a Code of Ethics for Volunteers May 13 eTrain: Bank Secrecy Act & Sarbanes-Oxley Compliance May 19 eTrain: Improving Call Center Agent Performance May 20 eTrain: Evaluating the CEO June 02 eTrain: Fair Credit Reporting/Fair Debt Collections Practices June 09 eTrain: Strategic Planning July 07 eTrain: Understanding Credit Union Financial Statements July 14 eTrain: What to Do When Your Database is Compromised July 28 eTrain: Security Regulation Compliance August 05 & 12, 19 eTrain: Building Blocks of Your Risk Management August 05 eTrain: Building Blocks of Your Risk Management August 12 eTrain: Building Blocks of Your Risk Management August 19 eTrain: Building Blocks of Your Risk Management August 24 eTrain: Bank Secrecy Act for Frontline Staff August 26 eTrain: Bank Secrecy Act for BSA Officers September 08 eTrain: 5 Ways to Improve Your Credit Union's ROA September 21 eTrain: Disaster Preparedness & Recovery September 22 eTrain: SBA Lending at Your Credit Union September 29 eTrain: Performing Analysis Required by Regulators October 06 eTrain: Handling Government & Social Security Checks October 14 eTrain: Equal Credit Opportunity, Fair Credit Reporting Act October 20 eTrain: Imaging & Retaining Documents November 03 eTrain: Compliance for Opening Deposit Accounts Online November 10 eTrain: Plastic Card Fraud December 02 eTrain: IRS Reporting Requirements Update December 08 eTrain: Principles of Credit Union Accounting December 15 eTrain: 11 Ratios Every CU Professional Should Know     eTrain Archives   • Bank Secrecy Act SERIES, for Frontline Staff, BSA Officers and Volunteers   Register • eTrain: Attracting & Retaining Next Generation Credit Union Volunteers   Register • eTrain: Avoiding Discriminatory Lending Practices   Register • eTrain: Bank Secrecy Act for BSA Officers   Register • eTrain: Bank Secrecy Act for Frontline Staff   Register • eTrain: Bank Secrecy Act for Volunteers   Register • eTrain: Board Duties & Responsibilities   Register • eTrain: Board Recruitment   Register • eTrain: Building Member Loyalty Through Excellent Service   Register • eTrain: Building Members from Indirect Lending   Register • eTrain: Business Etiquette   Register • eTrain: Call Center Benchmarking   Register • eTrain: CARD Act and Open-End Credit Update   Register • eTrain: Career Advancement - How to Mind Your Own Business   Register • eTrain: Change Happens - Learn the Secrets for Embracing It   Register • eTrain: Collections 101   Register • eTrain: Coloring Outside the Lines: Using Creativity in Solving Member Problems   Register • eTrain: Competencies for 21st Century Leaders   Register • eTrain: Consumer Loan Underwriting 101   Register • eTrain: Creating a Lending Machine   Register • eTrain: Creating an Effective Business Plan   Register • eTrain: Credit Union History and Philosophy 101   Register • eTrain: Dealing with Difficult People: Snipers, Steamrollers, and Chronic Complainers   Register • eTrain: Disaster Preparedness   Register • eTrain: Dress Code Liability   Register • eTrain: Easy & Effective Audit Activities You Can Do   Register • eTrain: Elder Financial Abuse   Register • eTrain: Facility Management: Don't Risk Your Assets   Register • eTrain: FACT Act Red Flags   Register • eTrain: FACT Act Red Flags Update   Register • eTrain: Financial Counseling for Loan Officers   Register • eTrain: Financial Service Delivery & Distribution Strategies for the Future   Register • eTrain: Finding & Investigating Internal Fraud   Register • eTrain: Form 990 for 2008   Register • eTrain: Generational Differences in the Workplace   Register • eTrain: Getting Over the Supervisor Blues   Register • eTrain: Handling the Wet Cat! Working with Unhappy Members   Register • eTrain: Home Mortgage Disclosure Act and Regulation C Reporting   Register • eTrain: How to Motivate Your Entire Staff   Register • eTrain: How to Read a Credit Bureau Reports   Register • eTrain: Identity Fraud: Social Engineering   Register • eTrain: Identity Theft Red Flags and FACT Act Compliance Update   Register • eTrain: Integrated Lending   Register • eTrain: Internet Lending & Future Trends   Register • eTrain: Internet Lending Rules & Regulations   Register • eTrain: IRS Reporting Requirements 2009 Update   Register • eTrain: Keeping Your Employees UP in DOWN Times   Register • eTrain: Loan Fraud   Register • eTrain: Looking at New Ways to Increase the Bottom Line   Register • eTrain: Marketing Compliance   Register • eTrain: Marketing on a Shoestring   Register • eTrain: Marketing Strategies to Reach the Dot-Com Generation   Register • eTrain: Maximizing Your Cross Training Efforts   Register • eTrain: Mentoring   Register • eTrain: Mortgage Fraud   Register • eTrain: Moving Into 2010 with a Streamlined CU   Register • eTrain: Opportunities for Credit Unions During a Recession   Register • eTrain: Plastic Card Fraud   Register • eTrain: Regulation B: Equal Credit Opportunity Act, Fair Lending, & the Fair Credit Reporting Act   Register • eTrain: Regulation CC: Check Holds   Register • eTrain: Regulation Z Update: Closed-end Lending   Register • eTrain: Regulation Z Update: Open-end Lending   Register • eTrain: RESPA Revisions   Register • eTrain: Revisiting Form 990 & UBIT Requirements   Register • eTrain: Robbery & Security Procedures   Register • eTrain: Skiptracing   Register • eTrain: Solving the Mystery of Financial Statements   Register • eTrain: Strategic Planning   Register • eTrain: Succession Planning   Register • eTrain: Supervisory Committee Duties and Responsibilities   Register • eTrain: Teambuilding Skills   Register • eTrain: Telephone Etiquette & Excellence   Register • eTrain: The 10 Worst Security Mistakes Credit Unions Make   Register • eTrain: The Changing Face of Remote Deposit Capture   Register • eTrain: Thinking Like a Robber   Register • eTrain: Time Management   Register • eTrain: Truth in Savings Act (TISA)   Register • eTrain: Understanding NCUSIF   Register • eTrain: Unrelated Business Income Tax (UBIT)   Register • eTrain: Using the Social Web to Reach Members in New Ways   Register • eTrain: Why Do We Need Incentive Pay?   Register • eTrain: Writing Policies & Procedures   Register • Seven Tactics for Immediate Call Center Improvement   Register